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Product Responsibility

According to the Company’s commitment to contribute on the performance and safety in customers operations, thus all Company’s products have to get through certain processes and examination done by the competent personnel and comply with the prevailing international standards with quality management system of ISO 9001:2008 and API Q1.

Apart from the requirements above, in the improvement of customers’ performance, the Company also provides opportunity to the customers to understand the process and product technology with OCTG School at the Company’s site given by the expert in their own fields from Vallourec Tubes and NS Connection Technology. The participants who have attended the class will be given a certificate.

The Company could perform connection test to specific customer need at its own testing facility to meet customer specification. The test result can be used to support customer to select right product to their well characteristic.

As per request from customers, the Company could also provide technical assistance by sending engineers to the field location of customers to provide a solutions to the problems being confronted as well as product installation.

To measure the satisfaction of the customers and complains from the customers are recorded with the performance key indicator is always being monitor by the management.

The Company has spent USD76,000 to support the above activities in year 2017.